Privacy Policy 2777bet — Personal Data Protection for Malaysia Members

This Privacy Policy explains how 2777bet collects, uses, stores, and protects your personal information when you register, log in, or use any services available on our platform. We operate in full compliance with the provisions of Personal Data Protection Act 2010 (PDPA) Malaysia, and every decision regarding your data is made with complete transparency.

We understand that the decision to share personal information with any online platform requires trust. At 2777bet, we take that trust seriously — not merely because the law requires it, but because we believe every member deserves to know exactly how their data is handled.

This Policy applies to all users of the 2777bet platform, including casual visitors, prospective members, registered members, and VIP programme members. By continuing to use our platform after reading this policy, you confirm your understanding and acceptance of the practices described herein.

2777bet collects your personal data through various interaction points — during registration, during platform use, and through ongoing communication with our support team. All data collection is carried out on a legitimate basis and does not exceed what is necessary.

2.1 Data You Provide Directly

2.2 Automatically Collected Data

While you are using the 2777bet platform, our systems automatically record certain technical information required for safe and smooth operations:

• IP address and general geographic location (city/state level, not precise coordinates).
• Device type, operating system, and web browser version used.
• Login session records including time, duration, and in-account activity.
• Transaction history, wagering, and gaming activity within the platform.
• Interaction data from customer support via live chat or email.

2777bet uses collected personal data for clear and lawful purposes. We do not use your data for any purpose not stated in this policy without obtaining your consent first.

3.1 Platform Operations and Account Management

• Processing registrations and verifying the identity of new members.
• Maintaining and managing active member accounts.
• Processing deposits and fund withdrawals securely and accurately.
• Providing effective and responsive customer support.
• Sending important notifications related to your account, security, and transactions.

3.2 Legal Compliance and Security

• Meeting identity verification (KYC) and anti-money laundering (AML) requirements.
• Detecting and investigating suspicious activity or fraud attempts.
• Retaining transaction records in accordance with applicable legal requirements.
• Protecting the platform's integrity against cyber threats and misuse.

3.3 Service Improvement

• Analysing platform usage patterns to enhance the user experience.
• Personalising game recommendations and relevant promotional offers.
• Conducting ongoing technical testing and improvements to the platform.

3.4 Marketing Communications

With your consent, 2777bet may send marketing communications about promotions, the latest bonuses, and exclusive VIP programme offers. You may withdraw this consent at any time via your account settings or by contacting our support team.

2777bet only shares your personal data in limited situations and under strict controls. We do not share your information for any third-party commercial purposes.

4.1 Trusted Service Providers

We work with selected third-party service providers to support platform operations — including payment processors, cloud infrastructure providers, and analytics platforms. All such providers are bound by strict confidentiality agreements and are only permitted to use your data for the specified service purposes.

4.2 Legal Requirements

2777bet may disclose your personal data when required by law, court order, or direction from a competent authority. In such situations, we will endeavor to notify you in advance to the extent permitted by law.

4.3 Business Transfers

In the event of a merger, acquisition, or transfer of 2777bet's business assets, member data may be transferred to the new entity. Members will be notified in advance and given the option to close their accounts before any transfer takes place.

The technical protection of your personal data is a core infrastructure priority at 2777bet. We continuously invest in the latest security technologies to ensure your data remains protected against both internal and external threats at all times.

5.1 Data Encryption in Transit

All communication between your device and 2777bet's servers is protected by the TLS 1.3 with encryption AES-256. This means every piece of information you send or receive — including login credentials, transaction data, and any sensitive details — is fully encrypted in transit and cannot be read by any unauthorized party.

5.2 Encryption of Stored Data

Sensitive data such as identification card numbers, bank account details, and financial information is stored in encrypted form within our database. Access to this stored data is strictly restricted and requires multi-level verification.

5.3 Threat Monitoring and Response

• An intrusion detection system (IDS) operates 24 hours a day, 7 days a week.
• Regular security audits by independent third-party auditors.
• Documented incident response procedures to address data breaches swiftly.
• Two-factor authentication (2FA) is available and recommended for all member accounts.

5.4 Data Breach Notification

In the event of a data breach affecting your personal information, 2777bet is committed to notifying you within 72 hours after the breach is detected, in line with industry best practices. The notification will include details of the incident, data affected, and the steps being taken to address it.

2777bet uses cookies and similar tracking technologies to enhance your experience on our platform. Understanding how cookies work helps you make informed choices about the level of privacy you prefer.

6.1 Types of Cookies We Use

• Essential Cookies: Required for core platform functions such as login session verification and security. Cannot be disabled.
• Performance Cookies: Collecting information on how you use the platform to help us improve it. All data is collected anonymously.
• Functional Cookies: Saving your preferences such as language, currency, and display settings for a more personalised experience.
• Analytics Cookies: Helping us understand traffic and usage patterns for continuous improvement.

6.2 Managing Your Cookie Preferences

You can control cookie usage through your web browser settings. However, disabling essential cookies may affect certain functions on the 2777bet platform, including the ability to log in and carry out transactions securely.

Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have certain rights regarding the personal data we hold. 2777bet fully respects and facilitates the exercise of these rights.

To exercise any of the above rights, please contact our privacy team by email at [email protected], stating the type of request and your identity verification details. We will process your request within 30 days from the date of receipt.

2777bet maintains a zero-tolerance policy toward underage use of the platform. Our platform is not designed for, and does not knowingly collect personal data from, individuals under the age of 18.

If we discover that personal data of a minor has been collected without our knowledge — whether through registration using false information or otherwise — we will immediately take the following steps:

• Closing the account immediately and permanently.
• Deleting all related personal data from our systems within 72 hours.
• Reporting the incident to the relevant authorities where required.

2777bet retains your personal data for as long as your account is active and for as long as it is needed to fulfill the purposes stated in this policy. Our retention periods are set based on operational requirements and legal obligations.

9.1 Active Account Data

For as long as your account remains active, we retain all data associated with your account, including your profile, transaction history, and gaming activity records. This data is required for smooth platform operations and ongoing legal compliance.

9.2 After Account Closure

After your account is closed, we retain certain records for the following periods:

• Financial transaction records: 7 years (tax and AML requirements).
• Identity verification documents (KYC): 5 years after account closure.
• Customer support communication logs: 3 years.
• Basic profile data: 1 year after account closure, then anonymized.

Once the specified retention period has elapsed, your data will be permanently deleted or anonymised so that it can no longer be linked to any individual.

2777bet reserves the right to update or amend this Privacy Policy from time to time in response to changes in law, technology, or our business practices. All amendments will be communicated proactively to members.

When a material change occurs — particularly one that affects how we collect, use, or share your data — we will:

• Sending email notifications to all registered members at least 14 days before the changes take effect.
• Displaying a clear notice on our platform's home page.
• Updating the "Last Updated" date at the top of this policy.

If you have any questions, concerns, or complaints regarding how 2777bet handles your personal data, our privacy team is ready to assist through the following channels:

• Privacy Email: [email protected] — include the subject line "Privacy Inquiry" for priority processing.
• Live Chat: Available 24/7 via the chat icon at the bottom corner of the platform — the fastest option for general questions.
• Response Time: We are committed to responding to all privacy enquiries within 3 business days.

If you are not satisfied with our response, you have the right to lodge a complaint with Malaysia Department of Personal Data Protection which falls under the Ministry of Communications and Digital.